Expro Fast

Delete your account

Applies to Expro Fast (com.exprofast.customer) and Expro Fast Partner (com.exprofast.driver), operated by CORE LINK COMMUNICATION PVT LTD.

How to request deletion

  1. Email support@exprofast.com with the subject Delete my account.
  2. Include the mobile number registered to the account, so we can identify it.
  3. We confirm the request from that registered number before anything is deleted. That step exists so nobody else can close your account.

Requests are actioned within 30 days, and you get written confirmation when it is done.

When an account cannot be closed straight away

We will tell you, and why, if either of these applies:

What is deleted, and what is kept

DeletedKept, and why
Your name, email and profile photo.
Your mobile number and any alternate number.
Saved addresses and saved contacts.
Your notification token, so messages stop.
For drivers: identity and vehicle documents, and bank or UPI details, once the retention period opposite has passed. 		Records of completed trips, deliveries, payments and invoices are kept with your personal details removed from them. Indian tax and accounting law requires a business to retain transaction records, and they are also what protects both sides if a past trip or payment is ever disputed.

Driver KYC records are retained for the period required of a transport operator before being destroyed.
Deletion cannot be undone. Once your account is closed you cannot sign in, recover trip history, or reuse any remaining promotional credit or coins. Coins and promotional balances have no cash value and are not refundable.

Deleting only part of your data

If you want one item removed rather than the whole account — an old saved address, a profile photo — say so in the same email and we will do that instead.

Contact

CORE LINK COMMUNICATION PVT LTD
Bengaluru, Karnataka 560100, India
support@exprofast.com