Expro Fast

Privacy Policy

Last updated 1 October 2026 · CORE LINK COMMUNICATION PVT LTD

This policy explains what information the Expro Fast apps collect, why we collect it, who it is shared with, and how you can get it removed. It covers the Expro Fast app for customers (com.exprofast.customer) and the Expro Fast Partner app for drivers (com.exprofast.driver), together with the website at exprofast.com.

The two apps collect different things, because they do different jobs. Where that matters, it is stated.

1. Who we are

CORE LINK COMMUNICATION PVT LTD, Bengaluru, Karnataka 560100, India. We are the data fiduciary for the information described here. Contact: support@exprofast.com.

2. What we collect

Both apps

Information	Why
Mobile number, and an optional alternate number	It is how you sign in, and how a driver and a customer reach each other about a live trip.
Name, email address, date of birth, profile photo	Your account. All optional except as needed to identify you on a trip.
Approximate and precise location	To find your pickup, match you with a nearby vehicle, follow the route and calculate the fare. The driver app collects location only while on duty.
Addresses you enter or save	Pickups, drops and saved places.
Trip, delivery, payment and invoice records	To run the service, settle payments and answer disputes later.
Device identifiers and a notification token	To send you trip updates, and to detect fraud and abuse.
What you write to support, and ratings you leave	To answer you and to act on complaints.

Customer app only

A contact you choose from your phone

Only when you pick one as a parcel receiver or an emergency contact. We use Android's system picker, so we receive the one contact you selected and never your address book.

Driver app only

Identity and vehicle documents, and the text read from them	Licence, registration, insurance and similar, as required to let somebody drive for hire. Scanned on your device.
Bank account or UPI details	To pay you. Account numbers are stored encrypted.

What we do not collect. We do not record audio. Voice search is handled by Android's own speech service and only the resulting text reaches us. We do not read your SMS, call logs, calendar, browsing history or the other apps on your device. We do not use advertising identifiers, and there is no third-party analytics or ad SDK in either app.

3. How we use it

To provide the service: matching, navigation, fares, payments and receipts.
To manage your account and support requests.
To detect and prevent fraud, and to keep riders and drivers safe.
To meet legal and tax obligations.

We do not sell your information. We do not use it for advertising or share it with advertisers.

4. Who sees it

The other side of your trip. A driver sees the name, contact and pickup needed to complete it; a customer sees the driver and vehicle. Neither sees the other's history.
Service providers acting for us — maps and routing, SMS delivery, payment processing, cloud hosting. They may process only what their task requires and may not use it for anything else.
Authorities, where the law requires it or where it is needed to investigate a safety incident or fraud.

5. Where it is kept, and for how long

Data is stored in India (AWS Mumbai), encrypted in transit and at rest.

We keep account information while your account exists. Records of completed trips, payments and invoices are kept after an account closes, with personal details removed from them: Indian tax and accounting law requires a business to retain transaction records, and they are also what protects both sides if a past trip or payment is disputed. Driver KYC records are kept for the period required of a transport operator and then destroyed.

6. Your choices

Location, camera and notifications can be turned off in Android settings at any time. The app keeps working; the features that need them do not.
Correcting your details — edit them in the app, or write to us.
A copy of your data — ask and we will send it.
Deleting your account — see exprofast.com/DeleteAccount, which explains the process and exactly what is removed and what is retained.

7. Children

These apps are not for anyone under 18, and we do not knowingly collect information from children.

8. Changes

If this policy changes we will post the new version here and update the date at the top. Material changes will be notified in the app.

9. Grievances

Under the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer about how your information is handled. We will acknowledge within 24 hours and resolve within 15 days.

Grievance Officer
CORE LINK COMMUNICATION PVT LTD
Bengaluru, Karnataka 560100, India
support@exprofast.com